Programme   Thursday, 8 October 2020, Webex (hosted by the National Library of Estonia) 11.00-11.10 Welcome 11.10-11.40 Estonian overview – Riin Olonen, ELNET Consortium; COVID-19 and Libraries in Estonia – Heleen Karja, National Library of Estonia 11.40-12.10 Finnish overview – Susanna Aakko, HELMET 12.10-12.50 Swedish overview : reports by libraries 12.50-13.10 The process of selecting a new library system for the Consortium of Icelandic Libraries - Sveinbjörg Sveinsdóttir, Consortium of Icelandic Libraries Break 20 minutes 13.30-14.10 Welcome Message - Yariv Kursh, CEO, Innovative Business Update & Roadmap – Colin Carter, Sales Director of Europe and Africa, Innovative 14.10-14.30 Authentication in ESTER: adding national level services – Kalju Kask, ELNET Consortium, University of Tartu Library 14.30-14.50 First Year of Floating (IMMS) – Satu Holmberg and Renni Honkanen, Helsinki City Library 14.50-15.10 Customer Support Update – Charo Diez, Senior Manager, Customer Support, Innovative Break 20 minutes 15.30-15.50 Cover image service in Estonian way – Urmas Sinisalu, ELNET Consortium, National Library of Estonia 15.50-16.10 Collection Management with Decision Tool – Sini Neuvonen, Espoo City Library 16.10-16.50 Product update: Vega and Summon – Anna McInnes, Sales Engineer, Innovative 16.50-17.20 QA 17.20-17.30 Closing and the next IUG meeting – Riin Olonen, Christina Mattisson